When a person is looking for semi truck repair shops near me, what should they be considering? Which factors are most important at this time to ensure the facility selected can handle the necessary tasks? The following are some things to take into account as this decision is made, although others may be important to the driver as well.
Experience
Although it would be nice to support the young man who just left trade school as he is trying to get his foot in the door in the industry, it’s best to choose a facility that employs experienced mechanics. They have seen numerous situations and will know how to diagnose difficult problems that sometimes arise. Furthermore, they can make recommendations on repairs and maintenance due to seeing similar types of trucks in the past.
In the event a mechanic is new to the industry and the driver would like to support this individual, make certain he or she works in a facility with others who can be of help in a difficult situation. A truck is a large piece of machinery and many things can go wrong. When multiple eyes are looking at the vehicle, a more thorough examination of the big rig can be conducted to ensure all problems are caught early before they leave the driver on the side of the road.
Certification
Furthermore, learn how many of the mechanics employed by the facility have become certified. Numerous certifications are now offered for individuals in the industry. Some certifications are offered by national organizations that serve the industry while others are provided by big rig manufacturers who want to ensure mechanics have the knowledge needed to work on their vehicles and keep them in good running order.
The most commonly known big rig mechanic certification today is ASE certification. Mechanics who have obtained this certification have demonstrated their technical abilities and competence when it comes to the automotive service industry. They do so through a series of tests on different automotive systems, and for each exam that is successfully completed, the mechanic earns ASE certification.
Location
The big rig mechanic needs to be easily accessible. Find a mechanic that offers multiple locations or one that is close to home or the office. This ensures regularly scheduled maintenance won’t be delayed simply because getting the truck to the shop isn’t convenient or doesn’t fit into the driver’s schedule.
However, it is best to look for a big rig mechanic that has a network of shops across the state or country. If something goes wrong during a trip, it’s nice to know the mechanic looking at the truck already has a working relationship with the mechanic who normally handles tasks associated with the rig. They can work together to determine the problem and find the best solution for the driver.
Services Offered
When comparing different facilities, be sure to ask what services are offered. For example, some mechanics only take on tasks such as general maintenance, repairs, and fleet services. However, big rigs need to undergo DOT inspections routinely, and a driver may wish to ensure the facility they have selected can carry out this task.
Ask if the mechanics handle only truck repairs or if they can make repairs to the trailer as well. Is towing offered when the truck is no longer operational, or will the driver have to find another provider for that task? In addition, be sure to ask about additional services offered.
Trucks spend a great deal of time on the road. As a result, the body may be damaged, or the paint job harmed. Learn if the facility offers bodywork and paint services, as it is nice to know only one provider will need to be seen when it comes to anything having to do with the truck and its upkeep.
Equipment
Mechanics need the proper equipment to do the job right. Make certain the facility being used possesses the latest equipment and tools. This helps to ensure the job is done right the first time.
What may be appropriate for a passenger vehicle might not be suitable for a big rig. Keep this in mind when speaking to the mechanic and ask about any specialized equipment found in the shop. A reputable provider will be happy to share this information with customers.
Communication Skills
One thing that is often overlooked when a person is selecting a provider for commercial truck repair is the technician’s communication skills. The driver may not be overly familiar with certain terms related to the inner workings of the truck. Although he or she knows about the engine and transmission, the names of the individual parts might not be well-known.
The technician should update the driver and/or owner regarding the status of the repairs and do so in a way the responsible party can understand. Furthermore, the technician needs to be willing to answer any and all questions until the driver is satisfied.
The driver is the one behind the wheel driving the machine and needs to know that doing so is safe in every way. This may mean the mechanic must answer basic questions or repeat information until the driver feels confident in the vehicle. If a technician is not willing or able to answer all questions, it’s best to find someone else to work on the big rig.
However, the driver must also take the time to fully explain the issue being experienced to the technician. For example, if the problem is only noticed at certain speeds or under certain conditions, this information needs to be shared with the mechanic. This makes it easier to diagnose the problem or problems and ensure all are corrected before the truck goes back out on the road.
With many big repair facilities available today, drivers find it easier to locate one that can easily meet their needs. When doing so, don’t overlook the warranty offered, pricing, the time needed to handle various tasks, and more. The goal is to find a mechanic that can meet your needs and ensure your truck always remains on the road.
When you find yourself in need of a big rig mechanic, look no further than Ferguson Truck Center. Conveniently located on Jensen Drive, this facility offers both in-house and on-site repairs and does so at an affordable price. They can even send a tow truck when needed to bring the truck to the team of ASE certified mechanics.
Give them a call today to make an appointment to have your big rig examined. Doing so is something you will never come to regret.
